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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A context menu will appear. It comprises exhaustive info about all the operations that you can perform on the given page. Each pop-up window shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive assortment of educational videos explaining how to use our hosting Control Panel. They're made for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can quickly get to know our hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you need, take a look at our comprehensive FAQ section, which contains questions asked by real people and offers real solutions. We constantly update our Frequently Asked Questions database with new entries in an attempt to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can get in touch with our excellent team of customer support engineers available 24/7 and ready to assist you with any query. Each trouble ticket you submit will be replied to in less than sixty minutes (the average ticket response time being approximately twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 55900

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com